FAQ
| 1.:: What payment methods do you accept? |
1.:: What payment methods do you accept?
We accept Visa, MasterCard, Bank Tranfer, MoneyGram & WesternUnion. |
| 2.::How to use Westernunion ? |
Western Union is a global money transfer service, for more than 150 years, the familiar signs of Western Union have stood as a trusted symbol for connecting friends, family and businesses around the world. You can go to http://www.westernunion.com/, get your local westernunion agent information. When you send payment by westernunion, you need Receiver First Name: Receiver Last Name: Receiver City: Receiver Country: After you send payment by westernunion, please email us back including Sender First Name: Sender Last Name: MTCN Number or Control Number: (You can find this number on your westernunion invoice) |
| 3.::How does my package get shipped out? |
Your package is delivered to you by speed post (Express). Now we can provide EMS, TNT, DHL,UPS,Fedex and some other Air Express. Our default express method is EMS. That is mean if you want to use TNT, DHL,UPS,Fedex or other expresses, you need to pay extra fee. EMS is the biggest Express company in china, you can get information from http://www.ems.com.cn/english-main.jsp |
| 4.::How discreet is the package? Will other people know what is inside? |
Our watches are sent 100% completely discreet. There is no mention of the content written anywhere on the box. Everything is discreetly packaged in a normal small package. |
| 5.::How long does it take to ship out your parcel? |
Generally, after we confirm your payment, your parcel will be shipped out within 24 hours, at most 36 hours. It takes 4-6 business days to delivery to North America. For all international orders, packages take 7-10 business days. (Business days - excludes weekends and holidays.) Sometime your parcel will be delayed by your local post, it takes about 2 weeks. So if you want to get your parcel fast, after your parcel arrives your country, and you can call your local post to get the accurate information. |
| 6.::How to track my order? |
| 7.::What is your return policy? |
Return & Exchange Policy If you are dissatisfied with your purchase, you may return the item in its original, unused condition (including all original packaging and tags) within 14 days for a full refund, less shipping costs. |
| 8.::Can I refund if I am not satisfied with your items? |
you may return the item in its original, unused condition (including all original packaging and tags) within 14 days for a full refund, less shipping costs. |
| 9.::What if I receive a defective watch? |
We are pretty much unlikely to meet such problems as we only supply fine quality watches. Moreover, we use dual quality control to avoid shipping sub standard items. Would the defect be related to manufacturing, we will offer you a replacement solution. But you must contact with our sales, no later than 2 business days from the day you received it. |
| 10.::How can I return the ordered goods and claim refund? |
For the refund of the returned items, customer must afford the shipping fee. We will refund you the total amount of returned item after shipping fee. |
| 11.::What if my parcel was seizured by customs ? |
We understand your concerns regarding the matter but, I would like to inform you that 99% of our customers receive their packages with no hassles. In off chance that there is a problem we will afford 50% |
| 12.::Will I have to pay Import taxes? |
We ship the goods marked as gift or sample or goods with a low value, around $20 per a box. Most countries do not calculate import tax or any sales taxes for low value imports. The customer is responsible for any taxes charged. 99% of our customers are not charged any taxes. |
| 13.:: Do you do drop shipping ? |
Yes, with this program, you can order 1 item at one time with low price, and we will ship the item directly to your customer without knowing the items come from us. |
| 14.::How does Drop shipping goes? |
We will ship directly to your customers door super express guaranteed delivery. This way you avoid the cost and wasted time of reshipping the merchandise to your customer. This will free up your time and resources for making more sales, thereby making you more money. The best part is that you can buy items one at a time and pay only the wholesale price and free shipping. Processing an order with the 'drop shipping' program, will take the same time as any other order, your order will be shipped the next business day. You should receive a tracking number within 48 hours. All of our correspondence will be directly with you. |
| 15.::Is my personal information shared? |
No. Watchsir does not share, sell, or rent any personal data obtained through our website to other companies or anyone, nor will we sell or otherwise share any of your personal information with any third party without your permission or as may be required by law. We take every precaution to protect our users |
| 16.::Do you have a privacy policy? |
We have the following privacy statement in order to demonstrate our firm commitment to privacy. At the "Order" form we collect contact information (like your email address) and financial information (credit card numbers). This information is only used to fulfill our customer orders. Financial information that is collected is used to bill the user for products and services. We will never abuse your private information by renting, selling or sharing your details. |
| 17.::Why Our watches are cheaper than other sellers? |
All our watches are from factory directly, No middleman. And our main Business is wholesale, so we hope to provide more competitive price to our partners. |
| 18.::Can I get a sample at the wholesale price? |
| We are unable to sell one watch for the wholesale price. Our solution for you is to buy one watch in the retail price. Once you observed the product, and if you feel willing to proceed, we will reduce the difference from your next wholesale order. |
| 19.:: Do you have a catalogue? |
Unfortunately, no at the moment. Cost of printing 4200 + color Watches prohibit us from mass producing a catalogue. |